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Free shipping on all orders over $3,000
Shipping Methods
AquaEuroUSA ships via FedEx or UPS. Large orders ship by freight. Aquariums & 1 HP Chillers ship by freight only.
Shipping time
All orders will be processed using standard ground service generally in 1-2 days from the date you place your order. In-stock air orders will ship same day if your order is completed by 12 pm Monday-Friday West Coast Time. Expedited shipping is also available upon request (Please call for a price quote).
- Standard Shipping → Delivers within 5-6 business days. Occasionally, we will confirm ship and delivery times, and then learn we are unable to fulfill the order due to low product availability and the shipping time will be longer.
Expedited services available via UPS/FedEx
- 2 Day Shipping → Delivers within 2 business days after ship date
- 2-3 Business Day Shipping → Delivers within 2-3 business days after ship date
- Next Day Shipping → Delivers within 1 business day after ship date
- Next Day shipping, before noon → Delivers before noon the day after ship date
Once the item leaves our warehouse, the shipping method you choose on the Checkout page determines how quickly your shipped item will be deliver.
UPS/FedEx does not offer shipping services to a P.O. Box, APO or FPO address (these addresses are served by USPS). Customers in Mexico, Alaska, Hawaii, Puerto Rico and other areas outside the Continental United States should call for the best shipping method.
US Postal Service
We also ship using the Priority Mail Flat Rate boxes provided by US Postal Service for small items. This service is great for small parcels and is generally delivered 2-3 business days after ship date at a low cost.
Shipping Cost
If your order totals more than $3,000, you'll receive free standard shipping in the continental United States. This excludes aquariums. To ensure we provide you with the best shipping rate possible the cost for shipping will be calculated and processed after you complete your order. You will be contacted ether via email or by phone with a total cost of shipping.
Personal Pickup
You can select to pick up your items at the Gardena location by selecting the “Pick up” option on the Checkout page. The payment for the order might be processed when items are picked up. The items can be picked up during our regular business hours of 8:00am to 4:30pm. To pick up your items you will need to bring the card used for payment, or the order number and a valid photo ID. If you have designated a Pickup Contact, they will need to bring the order number and a valid photo ID.
International Orders
AquaEuroUSA offers shipment to all continents but is not responsible for providing licenses, documents or permits required to import any products into other countries. Call or email for shipping rates.
We also have authorized distributors located in Mexico & Brazil.
Shipping Policies
AquaEuroUSA has a 3 step system verification to ensure your order is shipped accurately and with high quality.
- Discrepancy: In the event of quantity discrepancy, you must contact our customer care team within 48 hours of receiving the merchandise. In some occasions the carrier will make more than one delivery for items on the same purchase. Any claims for missing items outside of the noted time frame will not be honor.
- Quality: In the event of product failure, you must contact our customer care team within 72 hours of receiving the merchandise. Any claims outside of the noted time frame will not be honor.
Shipping Damage
In the event there is damage in transit, contact us right away by calling 800-978-3480. All claims must be made within 48 hours of delivery.
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